Delivery Information

 

Virtualmartja.com’s delivery systems are uniquely designed to provide you the abiliy to select
a convenient time to receive your purchases either during the day or night. You can pre-book
your delivery slot during check-out and be assured that the goods will be delivered
as per your booked slot. To maintain the freshness and quality of frozen,
chilled & fresh food we have equipped our delivery van's with multi
temperature reefer units and cold storage devices which maintains
frozen and chilled range temperatures.

 

Delivery slot:

Virtualmartja.com provides a unique service and promise of delivering the goods in 2-3 hour window based on the delivery slot selected by you. This ensures certainty and aids in planned purchase of your household needs and eliminates long waits staying at home without knowing the exact time of delivery or even missing your delivery. You can choose to receive your order the same day in the 11 am to 3 pm or 6 pm to 9 pm slot (if orders are before 10 AM of that day) or on any day up to 3 days from the date of placing the order. Currently we offer 2 delivery slots in a day; 11 am to 3 pm or 6 pm to 9 pm.

You can check the availability and book your delivery slot at the time of checking out. For your convenience, we make deliveries on all 6 days in a week with excluding holidays except otherwise stated.

 

Order Cutoff time:

In order to facilitate timely picking and delivery of all orders we follow a cutoff time for each delivery slot.

To be able to pick a delivery slot the order needs to be placed before the cut-off time for that particular delivery slot.  The cut-off times for delivery slots are given below:

 

Same day

Cut off time

11 am - 3 pm

10 am the same day

6 am - 9 pm

10 am the same day

For e.g. Customers placing orders after the cut-off time of 10 am on any day would not be able to book for delivery the same day in the 11 am-3 pm or 6-9 pm slot. Instead they can select the following day excluding Sundays or public holidays.

Delivery Charges (example):

We levy very nominal charges for the delivery of the orders and the delivery charge is based on the final destination. The chart below can be used as a guide. 

Virtual Mart Weekly Schedule